General Ordering Information

Online orders will be charged fully when the order is placed. Payment methods accepted include VISA, Mastercard, and Discover.

Pricing and Minimums

We have a $50.00 minimum (excluding shipping) for online orders. For orders over $500, shipping is calculated separately and charged to the card on file. If this is your first order or you want to use a different card, please call us at 541-479-7777, option 1. The minimum for phone, mail, or fax orders is $100.00 (excludes shipping).

Ordering by Phone ($100 minimum before shipping)

For phone orders, please have your complete order ready, along with your credit card information. Orders will be pre-authorized and charged upon fulfillment. Customer Service is available for phone orders Monday through Friday by calling 541-479-7777, and selecting option 1, from 8:00-5:00 p.m. PT.

We accept VISA, Mastercard, and Discover. When paying with a credit card, you will be required to provide the name on the card, card number, expiration date, and the CVC (Credit Verification Code). The CVC is required by the credit card companies for identity theft protection.

Ordering by Mail ($100 minimum before shipping)

For easy and convenient mail ordering, you can download an order form here. Credit card orders will be pre-authorized and charged upon fulfillment.

When paying with a credit card you will be required to provide the name on the card, card number, expiration date, and the CVC (Credit Verification Code). The CVC is required by the credit card companies for identity theft protection. For mail orders we accept personal checks, money orders, VISA, Mastercard, or Discover. Please allow up to eight days for first-class mail to reach our offices.

Ordering by Fax ($100 minimum before shipping)

You can order by fax by downloading an order form here and faxing it to 541-479-7780.

We accept VISA, Mastercard, and Discover. Credit card orders will be pre-authorized and charged upon fulfillment.

Ordering by Email ($100 minimum before shipping)

You can order by email by downloading an order form and emailing it to info@pacificbotanicals.com.

We accept VISA, Mastercard, and Discover. Credit card orders will be pre-authorized and charged upon fulfillment.

Sample Requests

If you are a business and need to order a pre-ship sample for testing, please call 541-479-7777, option 1. Sample sizes are limited to 100 grams, charges may apply.

Add-ons

Due to the numerous requests we receive, we are not able to accept add-ons or changes once an order has been placed.

Making Changes to an Order

Once an order is placed, due to handling restrictions, we cannot make any additions or changes to that order.

Tracking and Order Verification

Tracking and verifying your order is easy. First, you will receive a copy of your order via e-mail to review. Second, when your package is shipped, you will receive an email from us containing your UPS tracking number with a link.

Disclaimer

Although Pacific Botanicals does its best to manage website information updates, pricing, shipping costs, and product information may not be accurate on the website at all times. Final pricing is determined at the time the order is placed into the company’s order entry system and invoiced.